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Terms & Conditions
When you order products and services from us, this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons – such as unavailability of products or services, product or pricing errors, or our stock not meeting our quality control standards.
We aim to supply trees, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 4 days, and we’ll arrange an appropriate replacement. We are only liable for the cost of the goods as quoted on the website. Any carriage costs to replace the tree will have to be met by the customer.
If you are not happy with your trees when you inspect them after delivery, call or email us immediately. All the trees you buy from us that are then planted in the UK are guaranteed for 12 months after you receive them (subject to the following). If your trees die, you only have to pay for the delivery of the replacements, providing they are:
Planted in accordance with our planting instructions, a copy can be found on our” help and advice” section on our website
They are looked after as detailed in our “aftercare” advice sheet found in our help and advice section on our website
The tree has not died as a result of over pruning, lack of water/over watering
You send us at least 2 clear, in-focus photographs (preferably digital) as soon as you think there is a problem. One from a distance to show the planting area, and one close up. We may also ask for a sample plant for analysis.
You meet the cost of carriage for the replacements
The planting of any of our Goods is an expression of your satisfaction with the delivery of our plants. You must then recognise that they are perishable and that we have no control over the conditions in which you keep them, the ground in which they are planted, the manner in, which they are planted or the way in which you tend your trees afterwards. Their health is your sole responsibility.
If we are satisfied that none of the above applies then we will replace the trees free of charge at the start of next season
Please note that a like for like replacement will be offered, (subject to availability) we regret that we do not offer a monetary refund.
This guarantee, which is not transferable, in no way affects your legal rights.
We have the right to inspect the plants in situ and our guarantee is void if they have been removed without our receiving 7 days notice in writing.
We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.
Delivery outside the UK:
We do deliver to other destinations including Europe. You will be advised on charges to these locations before delivery.
All payments will be charged at the published price list current at the date of order. No charge is made to a consumer for credit card payments. Payment for on line ordering is via credit card or paypal, however should you wish to telephone your order, we accept MasterCard, Visa and Switch cards, or alternatively payment can be made by BACs transfer. Orders are taken on the understanding that we charge your account at the time when the order is taken even though it may not be possible to supply the order until a much later date. No dispatches will be made until full payment is made.
A 50 % deposit with order is required, with the balance requested prior to delivery. Alternative full payment can be made.
Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate. VAT does not apply to fruit trees.
Product Images are as a visual guide and representation only, please refer to the full product description for further details.
It is our aim to acknowledge complaints within 5 working days, of receipt of your complaint and will keep you advised about progress.
If you wish to cancel an order, you should contact us by email. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. If the item is large, then we can arrange collection for you and will charge you for this at cost. We reserve the right to cancel any order. Your statutory rights are not affected by any of these business terms.
Privacy and Data Protection:
The type of information we will collect about you includes:
• your name and address • phone number • email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.